24 Hour Cancellation Policy
In lieu of respecting and honoring all parties time involved, a $50 RESCHEDULING FEE will be applied for appointments that are not canceled or rescheduled more than 24 HOURS in advance.
As a patient, it is your responsibility to cancel or reschedule your own appointment via the Acuity app or online scheduler a minimum of 24 HOURS in advance of your scheduled appointment time. If you fail to do so, you will incur the $50 RESCHEDULING FEE. NO EXCEPTIONS.
We do understand that emergencies happen and things do come up, however this will be assessed on a case by case basis and repeat offenders of the 24 HOUR cancellation policy will forfeit the right to book their own appointments and may be banned from receiving treatments. We have the right to refuse service to anyone.
All cancelled appointments must be rescheduled within 3 months, otherwise session is subject to forfeit.
No Shows
NO SHOW appointments will be charged the full price of the scheduled session. NO EXCEPTIONS
If you NO SHOW as a client with a pre paid appointment, you will forfeit the pre-paid money and the NO SHOW appointment cannot be reimbursed or rescheduled.
If you NO SHOW as a client with a pre-paid discount package, you will forfeit the appointment and it will be deducted from the total number of appointments that remain in the package.
Rescheduling